A-support Privacy Policy

1. Introduction

a-support.dk processes personal data as part of our business – mainly from potential customers submitting forms on our website.

We recognize our responsibility to be compliant with the legal regulations, such as the GDPR.

The following explains how and why we store and process customer data, and what your rights are in regards to that.

Clarification of terms and roles:

In this privacy statement, we refer to “you,” who is the “data subject.”

We refer to companies that process your personal data on our behalf as “data processors.” We, 9bureau.dk, are the “data controller,” which means we are responsible for making sure the data we process is protected.

2. Personal data we collect

By personal data, we refer to any information that can identify a natural person.

We only process common personal data, such as name, business function, business address, telephone number, email address and other personal data.

Personal data Definition – as defined by EU’s GDPR regulations

Personal data is anything that contains:

  • Directly identifying information such as a person’s name, surname, phone numbers, etc.
  • E-mail adresses
  • Pseudonymous data or non-directly identifying information, which does not allow the direct identification of users but allows the singling out of individual behaviors (for instance to serve the right ad to the right user at the right moment).

Sensitive Data Definition – as defined by EU’s GDPR regulations

Sensitive data is any data that reveals:

  • Racial or ethnic origin
  • Political opinions
  • Religious or philosophical beliefs
  • Trade union membership
  • Genetic data
  • Biometric data for the purpose of uniquely identifying a natural person
  • Data concerning health or a natural person’s sex life and/or sexual orientation

We do not process any sensitive personal data at a-support.dk.

Additionally, we may also process technical data, such as IP address, IP organization, your page visits, browser type, geographic location and other data.

Such data is considered common personal data under applicable law.

We use different technical services to do so, such as Cookies. You can find more about how we use cookies in the section about Cookies below.

3. How and why we use your personal data

3.1 Purposes

Personal data which you supply to us may be used for a number of purposes, including:

  • allowing us to run, maintain and develop our business,
  • contacting you to identify business opportunities,

3.2 Analytics

On a-support.dk we track certain user data in Google Analytics. We do this to keep track of user-behavorial patterns on a-support.dk.

Go to Google’s Privacy Policy.

Data Processor:
Google Analytics

Data storage:
Google Analytics.

3.3 Storage Retention Period

We store personal data for as long as it is necessary and legally permitted. After that storage period, or if you ask us to delete your personal data at any point of time, we will erase all personal data.

4. How you can access and control your personal data

Here we list some of the rights you have in regards to your personal we use.

Right to access
You can at any time contact us to find out whether or not we are processing your personal data. If we do so, we will inform you what categories of personal data this concerns, the purpose of processing, the retention period of the data we store, why we store it for that period, and to whom your personal data is disclosed.

Right to be forgotten
You have the right to have all your personal data erased from our systems if requested, unless we have a legitimate ground to not erase the data.

We may not immediately be able to erase all residual copies from our servers and backup systems after the active data has been erased. Such copies will however be erased as soon as reasonably possible.

Right to withdraw consent
You can at any time withdraw the consent you have given to us, by contacting us over the contact details listed below.

Right to rectification
You have the right to correct or complete your personal data we store.

Right to data portability
You have the right to receive all you data in a way, that you can transmit those data to a third party.

5. Cookie Policy

What is a cookie?

A cookie is a small text file that is stored in your internet browser when you use the Internet. A cookie keeps track of the settings you make when you visit a website, for example, if you log in or buy goods. At the same time, a cookie can store anonymous information about the use of the website. A cookie is not a program and does not contain harmful viruses.

A-support.dk (https://a-support.dk) uses cookies.

Information about your use of our website may potentially be shared with social media partners, advertisers, and analyst partners.

Pt. Only information about your use of our website is shared with Google Analytics. See also the section on Analytics below.

Our partners can combine this data with other information you have provided to them or that they have collected from your use of their services.

You consent to our cookies if you continue to use the website.

What do we use cookies for?

We use cookies to customize our content, to show you social media features, and to analyze our traffic.

Cookies are required to make the website work. For example, a cookie helps your browser remember if you’re logged in, what you’ve added to a shopping cart and / or for collecting anonymous statistics.

What cookies are available at a-support.dk?

The contents of the website sometimes include cookies that are used to recognize you as you move around the page.

Preference cookies:
From time to time, we ask feedback users about their attitude to our products and services, to ensure that users only show questions and surveys once, using cookies to remember the settings.

Videos embedded on the website are via YouTube or Vimeo. YouTube and Vimeo use cookies to detect which movies are displayed and how much of the movie you’ve watched. YouTube’s cookies are so-called Flash cookies.

Optimization Cookies:
To optimize and improve our website, we use cookies for collecting statistics on the use of the website. For example, it may be how many visitors the website has in a given time period or which pages on the home page appear most often.

We use Google Analytics for the collection of statistical material. The material is stored by Google in the United States.

Reject or delete cookies
You can always delete cookies in your browser by changing the settings on your computer. You can delete cookies temporarily, or completely reject receiving cookies.

If you decline to let your browser receive cookies, be aware that there will be many features and services you can not use because it requires the website to remember the choices you make when using the website.

6. Updates to this privacy statement and notifications

We may update this Privacy Statement at any time if required to reflect personal data protection laws or changes in our practices of processing your personal data, or other factors.

This Privacy Statement is dated May 24, 2018 and can be found here.

7. Contact us

Please contact us by e-mail if you have any questions: